Shipping

REPTILESHOUSE.IT ships all over the world.

Shipments are made through couriers: FEDEX and DHL

Shipping costs vary according to the country of destination and are free above the thresholds indicated below:

DUTIES AND TAXES

In the countries indicated in the table above with “Duties and taxes included”, the customer will not be required to pay any cost for customs clearance of the goods or payment at the time of delivery. Any duties and / or taxes are already included in the final price.
For shipments to China only, a broker may be required to clear the shipment. The related costs are beyond our control and will be borne by the customer.

In the countries indicated in the table above with “Duties and taxes not included”, customs costs are charged to the customer and will be calculated by the Courier at the time of delivery of the shipment.

ORDER DELIVERY INFORMATION

We cannot ship an order to a country other than that indicated in the billing address.
We cannot deliver to post office boxes, personal mailboxes, APO (Army Post Office) or FPO (Fleet Post Office) military bases.

POSSIBLE DELAYS

We are committed to respecting the deadlines for deliveries, but during the sales or promotion periods, due to the large traffic of orders, order management may be delayed. Furthermore, on Saturdays, Sundays and other holidays, couriers do not ship. In these cases we will guarantee our assistance for any doubt or need.

• 1 and 6 January
• Easter and Easter Monday
• 25 April
• May 1
• 2 June
• 15 August
• November 1st
• 8, 25 and 26 December
• Flash offers

PACKAGE TAMPERING

If the package is tampered with, we recommend that you accept the package “with reserve” (it is your right) or refuse it. In the event that one of these conditions occurs, contact us as soon as possible: we will need useful information to report the incident to the courier of reference.

DELIVERY FAILURE

In the event that the order is not delivered because the address or telephone number is incorrect or absent, the package could be returned to REPTILESHOUSE.IT at your expense, including any costs that REPTILESHOUSE.IT must incur for the return. of the goods. These expenses will be deducted in case of reimbursement. If you have any questions about it, please contact our Customer Care.