Returns and Refunds

HOW TO MAKE THE RETURN

You can return your items, without having ever used them, within 14 days from the delivery date and receive a refund of the price of the items or you can exchange the items. Items to be returned must be shipped from the same country in which you received them.

RETURN OPTIONS

You can return your items using the EASY RETURN service, offered by REPTILESHOUSE.IT, with home collection organized by one of our couriers. To complete the return procedure, just contact us at the following email: rh@reptileshouse.it.
Depending on the country you are returning from, you may be required to print the invoice.

The EASY RETURN service is free in all European Union countries.

In non-EU countries, the cost of the return is charged to the customer.

Alternatively, you can choose the option I will use an express courier of my choice at my expense and send the items to be returned to the following address:

REPTILE’S HOUSE S.R.L., Via Mario Idiomi, 1/27, 20090, Assago (MI)

In this case, REPTILESHOUSE.IT declines all responsibility for any loss, damage due to bad packaging or delay in delivery of the return.

PREPARE THE RETURN

As soon as you have filled in the request, you can prepare your package.
Pack the items securely in the box sent by REPTILESHOUSE.IT. If that’s not possible, use a neutral, sturdy box to make sure items arrive undamaged. If the items are damaged, we will not be able to accept your return.

Check that each item to be returned is in the same condition in which it was originally shipped and that it is carefully and neatly packed.

DEFECTIVE ITEMS

In the event of a defective or damaged item, please contact our Customer Care immediately. We kindly ask you to provide us with detailed information on the defect you are experiencing and to send us photos. Our team will review your request and provide a solution to the problem as soon as possible.

REFUND

Once the return has been received, we will verify that all the conditions listed above have been respected: if the procedure has been carried out correctly, we will make the refund, which will take place through the same payment method used during the purchase, excluding any shipping costs. .

The reimbursement usually takes place after a few days. Processing times may vary depending on the payment method and bank.